I really like my new machine. I had a 25 year old Whirlpool from Sears that I had had repaired many times. A couple years ago, it broke and I decided to replace it. I did a bit of reading online and realized that you had to load them differently so I did that and have had really good luck with it. It takes much less detergent and gets my clothes really clean. I find that I rarely have to use anything like Shout spray to get stains out. Most seem to come out without extra treatment. It does take longer to do a load of clothes and I do have to wait a few seconds for it to unlock before I can put something extra in, but I consider those minor inconveniences.