Oh no, after all the time they had it, the squeak is still there. What's up with that?
I have only had one problem with my machine. I brought it in for service and they didn't find anything. The grinding noise happened again so I took a video of it and showed it to them and they fixed it on the spot.
Maybe doing a little video would help just in case it doesn't do it in the store?
Good luck Candace.