I use our Amazon Prime a lot! When we did some updates to our last home, I purchased chandeliers for formal and casual dining areas. One came broken (heard the pieces) and even before opening, I contacted Amazon and they provided a free shipping label back to them. I have had a few broken or missing items and they paid for return shipping. Easy to deal with as long as you use their website. I purchase a lot of items I can't get locally like specialty foods, drink or crafts. i.e.. Indian Harvested Minnesota Wild Rice, Zatarain's Dehydrated Green Onions, Chalk Paint in non-standard color,... Besides the Kindle Free Book that you get to borrow once a month, there are other free books that are offered. I also use the local library that is associated with Overdrive.com and I can check out eBooks through my local library. You then have to navigate the Kindle area on Amazon.com to get the book to download on your Kindle. We also use the free options for the tv too.