I don't know the law where you are, but here if you take a car in 3 times in a certain amount of time, you can file under the "lemon law". That might be something to look into and mention if the machine isn't fixed. Although it's a sewing machine and not a car, it's a very expensive machine and you shouldn't be having this much trouble with it. I've had 2 Berninas and other than regular servicing and a few basic things, I've never had trouble with either one. This last one I've owned for 20 years now.