Update. After the machine being in the shop for a week I get a call that it has been fixed. They claimed nothing was really wrong other than it needing software updates. When I pick it up I ask to try it before I leave the store. The BSR I left with it in the shop still wasn't working correctly. It was what I originally thought the problem was in the first place. The thing that really bothers me is that they wouldn't admit it. In the end they gave me a new one claiming they were doing so only to make me happy. BS.. I have to honestly say that I love this machine, but I think the Bernina people are really snooty. I thought so when I took the classes too.