Watson

I went to the Janome Facebook page, where they advertise this to have a look and there are a Lot of complaining people on that page. (Click on the advert for the long arm) Not necessarily about this particular model, but about the fact that there is no main depot for customer service for Janome and they have multiple problems, so they are taking them to the FB page in hopes of getting help. And, I didn't see their messages answered by a Janome rep, while if someone had a normal question about a machine, there was an answer. It's not a good look P.R.-wise, that's for sure. (And, I love mine.)

Watson