I'm trying to decide if I want to send my Oliso back and pay $69.95 in advance for a repair that is supposedly guaranteed. I started a thread about my broken iron and one person had sent their back 6 times. I do not want to be without it for that long. My repairman says to keep it and buy another one then maybe the next time something breaks it will be something else and we can switch parts. Oliso does not want you to even open up the iron. I've only had it for 18 months. But I am afraid of sitting another iron down and starting a fire.