Marietta, I can relate to the phone tag. I have been trying to get my pain pump surgery scheduled now for a month. All that has to be done is the pre-authorization and the doctors office can't seem to get it to my insurance. So much for the doctor telling me would get it done by the end of the year. I can't see that happening. I think I could of walked the papers there by now. Good Luck getting yours scheduled, it is frustrating.