I don't know if it is typical or not to have to wait weeks on end for normal service. My Janome has been in two times to a non-authorized dealer. This last time it went in before christmas and they still have it. They broke a major part and because they are not an authorized dealer, they are having a problem getting the part. I am going down Monday to pick up my Janome. This place also serviced our Viking Mega Quilter, and it worked good for a few days then same problems came back. I've learned my lesson with non-authorized dealers. Don't go there! I took them there to save time on travel. BIG mistake!
The Viking is now at a Husqvarna authorized dealer in Charlotte, NC. If anyone needs his info let me know. He has been in business for 40 something years. Will let you know how it goes. My Janome is going there too once I retrieve it from the "bad place".