Originally Posted by BethD
I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
Did you ask them how "the day or so" became 3 weeks or so? I can understand the process of servicing or fixing machines in the order in which they are received at the shop (if you cannot set up an appointment to have it done), but I can't understand the huge time difference between what you were told and what is the reality.