Originally Posted by
cathyvv
Is there a manual with it? That's where I would start. Can you be more specific with questions? It might help. Keep calling the vendor for help, and if they are unresponsive, post a review or two on their web site. That will get you some attention!
The manual is very generic and of no help at all. I ordered it on line through Amazon so there is no dealer here that will help me as I live in the tullies. I do have several specific questions. Such as do you pull the bobbin thread up as you do in using the HQ16? I tried that but it didn't work. This machine is not working like any other quilting machine I've used and am now hoping it was put together right when I received it. It stayed boxed for 5 months after it was delivered because we were moving so am sure of anything . I wish there was someone that also had this machine I could ask a couple questions of. There are several more questions but will post more later. Thank you very much for your reply.