Originally Posted by BethD
I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
No, it's not typical at our shop, but sometimes there are extenuating circumstances, and then they should have explained that to you. The repaiman was sick, someone's repair too longer than they thought, or they were waiting for a part. Sometimes it does take a while.