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Old 02-08-2018, 09:32 AM
  #1  
Lady Diana
Super Member
 
Join Date: Jul 2008
Location: Keller, TX
Posts: 1,917
Red face Great customer service quilt in a day

omg! when have you ever received a customer service call from an online merchant to check to see if you received your order yet. Never has happened to me until today. Maggie, from Quilt in a Day just called me, said she noticed that it was not noted on my order that they placed a stamp on my pattern mailing envelope and she was concerned I had not received it. I totally forgot about it. I did not receive it, at least not yet. Maggie said that is OK we will send you a new one and you can give the other one away if it arrives. If it does, I will give to our guild for "drawing time". But what a wonderful way to treat customers. Love EB, now love Maggie in customer service. That is real customer care!
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