Great customer service quilt in a day
02-08-2018, 09:32 AM
#1
Super Member
Thread Starter
Join Date: Jul 2008
Location: Keller, TX
Posts: 1,937
Great customer service quilt in a day
omg! when have you ever received a customer service call from an online merchant to check to see if you received your order yet. Never has happened to me until today. Maggie, from Quilt in a Day just called me, said she noticed that it was not noted on my order that they placed a stamp on my pattern mailing envelope and she was concerned I had not received it. I totally forgot about it. I did not receive it, at least not yet. Maggie said that is OK we will send you a new one and you can give the other one away if it arrives. If it does, I will give to our guild for "drawing time". But what a wonderful way to treat customers. Love EB, now love Maggie in customer service. That is real customer care!
02-08-2018, 09:47 AM
#2
Super Member
Join Date: Aug 2013
Posts: 9,299
Wow, that's remarkable! I didn't realize that there would be a "check box", so to speak, for "stamp the envelope".
Thanks for letting us know. Great customer service is a rarity these days, so any opportunity to spread the word about an outstanding experience should be taken.
Thanks for letting us know. Great customer service is a rarity these days, so any opportunity to spread the word about an outstanding experience should be taken.
02-09-2018, 03:24 AM
#4
Super Member
Join Date: Feb 2011
Location: Boothbay Maine
Posts: 9,518
Good to know. More businesses should pay attention to their customer service in today’s shopping world with the many competitors and online choices. As a retailer, I’m always happy to hear about these experiences.
02-09-2018, 04:08 AM
#5
Super Member
Join Date: Feb 2014
Location: Davenport, Iowa
Posts: 3,842
I've received two calls from them over 18 months....seems as if they have a hard time keeping track on what was mailed, and when it was paid for!! Still, the products are good and at good prices when on sale.
02-10-2018, 04:09 AM
#9
Super Member
Join Date: Jul 2010
Location: Jeffersonville, In
Posts: 2,621
Excellent. So glad to hear the good things. Too often we complain and forget to praise. (Wonder why humans are like that?)
My sister just had a kitchen floor installed. It was done by a national company and there were problems along the way. When it was done, it was awful, ripples, bubbles etc. She complained. She and I were speculating about how the company would handle it and what we should do if they tried to deny responsibility. They have accepted responsibility and will replace the floor, all without any of the threats we thought might be necessary. Now we need to start informing all those people we were considering telling about the problems, about the good job. Maybe we should wait to see what the replacement looks like, LOL.
My sister just had a kitchen floor installed. It was done by a national company and there were problems along the way. When it was done, it was awful, ripples, bubbles etc. She complained. She and I were speculating about how the company would handle it and what we should do if they tried to deny responsibility. They have accepted responsibility and will replace the floor, all without any of the threats we thought might be necessary. Now we need to start informing all those people we were considering telling about the problems, about the good job. Maybe we should wait to see what the replacement looks like, LOL.
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