Go Back  Quiltingboard Forums > Main
Really great customer service! >

Really great customer service!

Really great customer service!

Old 03-18-2011, 02:30 PM
Super Member
Thread Starter
Debbie B's Avatar
Join Date: Feb 2010
Location: Huber Heights, Ohio
Posts: 2,351

I need a new Brother walking foot for my machine. I have had a couple bad experiences lately with generic feet and the customer service that followed, but I won't go into that. I found a quilting shop that is a Brother Authorize Dealer, but it's about one hour away from me. My husband & I decided to go tomorrow & get the walking foot, have lunch & make a day out of going some place new. I called to make sure of the hours & the price of the foot. She tells me that they are leaving tomorrow for a vacation & that although they do have the walking foot that I need they will be closed for a week. So, we chit-chatted for a while & we hung up. She calls me a few minutes later & tells me that they will be going down the highway past my area in the morning (on their way to their vacation) and if I will name a place to meet that they will take the time to meet me & sell me the walking foot! How about that for great customer service!! Now I can finish that darn baby quilt. I sure wish that Linda's Sew N So in Celina, Ohio was closer to where I live.
Debbie B is offline  
Old 03-18-2011, 02:32 PM
Super Member
Quiltforme's Avatar
Join Date: Aug 2010
Location: Beautiful Washington state!
Posts: 3,203

Wow I just love how owners go out of their way for their customers! Thank you for sharing this great story!!
Quiltforme is offline  
Old 03-18-2011, 02:36 PM
Senior Member
EdieClay's Avatar
Join Date: Jun 2010
Location: Ten Mile, Tennessee
Posts: 869

Wow! That is really going the extra mile ... I hope Board members who live in the area will visit that shop and thank the owner for the great customer service.
EdieClay is offline  
Old 03-18-2011, 02:38 PM
Senior Member
CompulsiveQuilter's Avatar
Join Date: Mar 2010
Location: Knoxville, TN
Posts: 733

That is awesome. I hope the profit from the sale will buy them a nice vacation breakfast muffin!
CompulsiveQuilter is offline  
Old 03-18-2011, 02:40 PM
Senior Member
SewMomma66's Avatar
Join Date: Mar 2011
Location: Tampa, FL
Posts: 485

That is really cool!
SewMomma66 is offline  
Old 03-18-2011, 02:41 PM
Super Member
luv-e's Avatar
Join Date: Feb 2010
Location: Southeast Ohio
Posts: 2,584

Now that is a place to visit!!!!!!!!!
I'm glad there are still LQS that know how to treat customers and go that extra mile to make us feel special.......
I'm glad you found one
luv-e is offline  
Old 03-18-2011, 02:43 PM
Super Member
GwynR's Avatar
Join Date: Oct 2010
Location: Spokane, Wa
Posts: 1,196

That's great! If I was closer I would have to go check that place out!
GwynR is offline  
Old 03-18-2011, 02:44 PM
Senior Member
Join Date: Jan 2011
Location: Dayton, OH
Posts: 661

That's just the tip of the ice berg. Linda and her shop are great. She does a LOT for the Project Linus project and others.

milp04 is offline  
Old 03-18-2011, 02:58 PM
Super Member
beachlady's Avatar
Join Date: Feb 2008
Posts: 6,689

That is just wonderful service. Will have to remember that name when we travel that way.
beachlady is offline  
Old 03-18-2011, 04:02 PM
Join Date: Jan 2011
Location: Cypress, Texas
Posts: 4,728

They are just good people...love it!
emerald46 is offline  
Related Topics
Thread Starter
Last Post
Becky Crafts
07-23-2011 11:30 AM
04-01-2011 05:06 PM
06-08-2010 03:38 PM
02-07-2010 12:37 PM
12-19-2009 03:42 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

FREE Quilting Newsletter