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Thread: Really great customer service!

  1. #1
    Super Member Debbie B's Avatar
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    Huber Heights, Ohio
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    I need a new Brother walking foot for my machine. I have had a couple bad experiences lately with generic feet and the customer service that followed, but I won't go into that. I found a quilting shop that is a Brother Authorize Dealer, but it's about one hour away from me. My husband & I decided to go tomorrow & get the walking foot, have lunch & make a day out of going some place new. I called to make sure of the hours & the price of the foot. She tells me that they are leaving tomorrow for a vacation & that although they do have the walking foot that I need they will be closed for a week. So, we chit-chatted for a while & we hung up. She calls me a few minutes later & tells me that they will be going down the highway past my area in the morning (on their way to their vacation) and if I will name a place to meet that they will take the time to meet me & sell me the walking foot! How about that for great customer service!! Now I can finish that darn baby quilt. I sure wish that Linda's Sew N So in Celina, Ohio was closer to where I live.

  2. #2
    Super Member Quiltforme's Avatar
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    Wow I just love how owners go out of their way for their customers! Thank you for sharing this great story!!

  3. #3
    Senior Member EdieClay's Avatar
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    Jun 2010
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    Ten Mile, Tennessee
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    Wow! That is really going the extra mile ... I hope Board members who live in the area will visit that shop and thank the owner for the great customer service.

  4. #4
    Senior Member CompulsiveQuilter's Avatar
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    Knoxville, TN
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    That is awesome. I hope the profit from the sale will buy them a nice vacation breakfast muffin!

  5. #5
    Senior Member SewMomma66's Avatar
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    That is really cool!

  6. #6
    Super Member luv-e's Avatar
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    Southeast Ohio
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    Now that is a place to visit!!!!!!!!!
    I'm glad there are still LQS that know how to treat customers and go that extra mile to make us feel special.......
    I'm glad you found one

  7. #7
    Super Member GwynR's Avatar
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    Oct 2010
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    Spokane, Wa
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    That's great! If I was closer I would have to go check that place out!

  8. #8
    Senior Member
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    Dayton, OH
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    That's just the tip of the ice berg. Linda and her shop are great. She does a LOT for the Project Linus project and others.

    Pam

  9. #9
    Super Member beachlady's Avatar
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    Feb 2008
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    That is just wonderful service. Will have to remember that name when we travel that way.

  10. #10
    Guest
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    They are just good people...love it!

  11. #11
    Power Poster CarrieAnne's Avatar
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    Whitewater, WI
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    Thanks for sharing, love hearing the positive stories!

  12. #12
    Super Member Raggiemom's Avatar
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    Nov 2010
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    Cincinnati, OH
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    Linda is great--I bought my 11000 from her and she has been great teaching me how to use it. Unlimited lessons!

  13. #13
    Super Member quiltmaker's Avatar
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    In Hiding
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    Thanks for sharing such an uplifting experience....there still are QS owners that truly care about customer service.

  14. #14
    Super Member
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    WOW! What great service. It' nice to hear that there are people that still care.

  15. #15
    Super Member michelehuston's Avatar
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    Dec 2010
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    ohio
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    That is amazing service!! I will have to mapquest Celina and see where it is!

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