The hand wheel doesn't move? Inspect jonts and parts for messy paint job. The hand wheel should turn easily. There are lots of oil points you need to give a drop of oil on a regular basis; behind the face plate, bobbin case area, on top, under the base, ever join, hinge, where metal moves against metal. Very basic; but the chromed stop motion screw might need tightening, parts behind there can be assebled the wrong way if you just have it back home from the paint shop. This is a very sturdy model, and should be easy to sort out.