Thank you so much for your help, Moonrise. I finally ended up finding a phone number to cancel my account -- which wasn't what I wanted to do, but it did put me in touch with a live person. She was able to figure out what was going on and now I can access my points tracker, all my stored favorite foods, etc.
I plan to weigh in and start tomorrow! I know it will be a rude awakening when I step on that scale but that will just make the end result more impressive, right?
I usually make Biggest Loser Pancakes a couple times a week. They are almost like a crepe. Also 5 points. I prefer them with applesauce over sugar-free syrup. I'll give the Kodiak pancake mix a try, though -- I have seen it in my grocery and it would certainly be faster than making the Biggest Loser Pancakes from scratch.