I assume you are talking about using the embroidery unit. I was told that the 440 QE embroidery basic software is not compatible with windows 10. You need to call a Bernina dealer or contact Bernina directly. When I was going to get a new computer I googled information on embroidery and Window 10 (at work we had lots of Windows 10 issues when we first switched) and as a result I kept my old laptop to use with my machine. Recently I took an embroidery class and they said some of the issues had been resolved. I took the class at my LQS which is a dealer. During the class I had issues, I don't use my computer and machine very often and my computer decided to do a security update which would not allow the transfer of information from my laptop and my machine. When I got home of course every thing worked fine. Good luck.