Great Customer Service from Craftsy
I am not sure where to post this, it is about quilting fabric, but more about the customer service I received.
I placed a fairly large order with Craftsy on December 11th. It was processed and sent out to DHL on the 14th. Shows arriving at a facility in Illinois on the 14th, then nothing.
Now I know it is a very busy time for shipping and Canada Post was on rotating strikes, but it seems really strange that no movement or updates had shown up.
I use the Live Chat feature on the Craftsy site and Marie was helpful. She is upping my concerns and refunded the shipping charges. She said to expect a further reply as they do a search from their end next week.
Then I got an email with the full transcript of our conversation. Now I have used Life Chat on various sites, but this is the first time I have received a copy of the transcript.
Although I will be sad if my order is lost forever, I feel confident that Craftsy will do their best to make it right. And it is not like there will not be more fabric to buy in the future.