She needs to return it, I was gifted a serger, it had a foot but it was not for the machine I had. Also, I could turn the hand wheel but only so far and it became hard to turn. I tried it both ways and still the same problem. I took it in to a dealer, the service person looked at it and there was piece of cording caught way up inside of it. Not sure how that happened. Apparently it sewed about 4 inches and bound up and would not sew. Turns out the shaft was damaged, major repair and not worth spending the money on it.