Originally Posted by
Tartan
Is the machine sewing fine? Unless the thread is catching on the hook, I would not replace the whole hook. I would think a qualified Bernina technician would see if it could be fixed with an Emory cloth.
I agree with Tartan. If it's just a nick, they should be able to use an emory cloth and buff it out. I'd ask about it before spending $550 to replace. You might also try to find an independent repair guy. If SM dealers are anything like car dealers, they don't fix, they replace.