I have a Janome quilt pro 18. It is a persnickety machine. I Loathe the lack of customer service. Even if you do find a phone number and get through they send you back to the distributor. Unfortunately my distributor is learning he machine too. It would be much simpler if they had a live chat tech or even webpage where one could ask question and not just upload the booklet that came with the machine. Very frustrating indeed
Last edited by QuiltnNan; 07-15-2019 at 05:54 PM.
Reason: shouting/all caps