I had a problem with accessing coupons and JoAnn's website when I was in the store, also. One of the sale's ladies said that I needed to delete that ap and start a new JoAnn's ap with new password. She said that JoAnn's had so many people with the ap that they deleted that bunch of ap's and that one had to start a new account. I probably didn't explain that very well b/c it didn't make sense at the time either. Anyway, I did as she said - deleted the old ap and put a new one on. Now, it works. I hope this helps. We need those discounts...