Question #1 that we get is why don't my email coupons have bar codes anymore. We explain that the email just 'alerts' you to the savings and you need to go to the app to get them. The idea that 'too many people were using the app so Joanns deleted some' is someone trying to make up an excuse to tell the customer. This does not happen. What often happens is many stores have slow wifi. If possible, turn off your wifi and go straight through your phone. Or screenshot it in the parking lot. Reminder, if you are having a problem with the phone, most of the cashiers are younger folks and one thing they are absolutely great at is getting around in any phone - ask their help.
Last edited by QuiltnNan; 08-09-2019 at 06:55 AM.
Reason: shouting/all caps