I own an 18" Innova with a 10' frame and love it! I quilt for gifts and charity. If I had a larger room, I would get a 12' frame - that size of quilts for me are few and far between. I use 11" pantograms and don't usually free motion. I'm in love with Innova. Their service is exceptional. Yes, you can call the number and someone will get with you in a few minutes to help solve your problem. I can't say enough about that machine and the frame is exceptionally sturdy. I also appreciate the fact that you can always "add on" other features or upgrade. I've had my machine for 10 years and no issues at all. Love it!