MarionsQuilts, so glad you received a good resolution. I bought a Brother embroidery machine last April and, fortunately, I haven't had any issues. However, it is great to know that their CS is so good. I would say they went above and beyond with all the goodies I see in your picture.
Lynnie, so sorry you had such a bad experience. I hate when someone tells me something and thinks I'm foolish enough to believe it. It's such an insult. And, yes, Mr. Google has made it much easier for us to do our research so we can be better informed. I just hate to see people taken advantage of.