Go Back  Quiltingboard Forums > Main
Brother customer service >

Brother customer service

Brother customer service

Old 09-24-2019, 05:55 AM
  #11  
Super Member
 
Join Date: Feb 2011
Location: Rhode Island
Posts: 1,663
Default

This is great to hear since I just bought a Brother machine! I already had the PR420 which I love.
DonnaC is offline  
Old 09-24-2019, 06:05 AM
  #12  
Super Member
 
lorimax5859's Avatar
 
Join Date: Apr 2011
Location: Arizona
Posts: 2,940
Default

Good for Brother, but not the dealer! Happy for you!
lorimax5859 is offline  
Old 09-24-2019, 09:25 AM
  #13  
Power Poster
 
nativetexan's Avatar
 
Join Date: Feb 2009
Location: home again, after 27 yrs!
Posts: 19,388
Default

wow, good for you for sticking to your "guns". glad you got help.
nativetexan is offline  
Old 09-24-2019, 11:29 AM
  #14  
Super Member
Thread Starter
 
Join Date: Nov 2014
Location: Ontario Canada
Posts: 1,858
Default

Thanks! Trust me I was livid when I was dealing with the dealer. But like I mentioned, I spent a lot of money on this machine - and I wasn't going to back down!

And I do think it's important to promote the good as well - I had one bad dealer, but Brother themselves, were phenomenal. And if other people are having problems with their machine, contact the manufacturer ... I think we might be more surprised to see how much they want to help!
MarionsQuilts is offline  
Old 09-25-2019, 03:24 AM
  #15  
Super Member
 
Join Date: Apr 2007
Location: Alturas, CA
Posts: 9,371
Default

I'm glad you were able to get your issues resolved

Last edited by QuiltnNan; 09-25-2019 at 05:48 AM. Reason: not a thread about consumer complaint, but about good service
pocoellie is offline  
Old 09-25-2019, 03:02 PM
  #16  
Super Member
 
Arleners's Avatar
 
Join Date: Jul 2007
Location: Stony Brook, NY
Posts: 1,225
Default

I see you are from LI. I have had similar experiences with a store in that area as well. The one I dealt with is now closing down for retirement. I love Brother machines, but have had trouble finding good service in a reasonable distance from my home. I now take it to a store in Riverhead, which is a bit far for me, and the tech is not a certified Brother tech, but my machine is working well.
Arleners is offline  
Old 09-25-2019, 06:40 PM
  #17  
Super Member
 
Join Date: Jun 2009
Location: Bluebell
Posts: 4,290
Default

Awesome to hear! I contacted Brother recently on a vintage machine I recently purchase. They were so quick to respond and answered all my question. So helpful! Says alot about them.

Last edited by deedum; 09-25-2019 at 06:47 PM.
deedum is offline  
Old 09-25-2019, 08:02 PM
  #18  
Super Member
 
Join Date: Jul 2018
Location: Southern USA
Posts: 1,028
Default

I am so happy for your end result but not too happy with what you had to go through.

Let me tell you a story. I bought my husband a 60 inch TV from Walmart on a Black Friday. It was $1,000. tv for $688. if I remember correctly. Exactly 30 days after we got it, my daughter was here and he keeps the tv on. All of a sudden there was no sound. The picture was playing, but nothing we did in settings, gave it sound. Thank goodness we had kept the box, so we loaded it up and took it in to our local Walmart. They would not exchange it, refund us and to top it all they said because I had not bought the extended warranty, they could do nothing to help me. I was devastated! We are retirees and can't dish out that kind of money every 30 days. Well, we came home and I contacted the maker of the tv which is Vizio. They were very understanding and said they knew what the problem was. They had other people that had called about the very same thing. He said he could send a repairman out (we are very rural) to change the part or they would give us a new one. My husband said a new one that didn't have this problem. Vizio told me what kind of truck to expect, when they were coming, they would dismount the 30 day old one and re-assemble my new tv, setting it all up for us. I can't sing Vizio's praises enough!

Last edited by QuiltnNan; 09-26-2019 at 02:37 AM. Reason: shouting/all caps and remove consumer complaint
toogie is offline  
Old 09-26-2019, 08:40 AM
  #19  
Super Member
 
Mornigstar's Avatar
 
Join Date: Jul 2010
Location: Bobcaygeon,On./ Bonita Springs, Fl
Posts: 1,015
Default

I too have had good experience from Ontario calling in to cs in Montreal,
even from the south in winter.
I only have a complaint that my walking foot is a piece of crap. I bought
others ...they work fine ..but I have a variety of machines ..some low shank
but also some high shank and slant shank.
But, I like to start / finish with same machine. I always recommend BROTHER.

Now if I can talk to them to get my iPad to talk to my Brother printer !!!!
Mornigstar is offline  
Old 10-06-2019, 04:02 PM
  #20  
Senior Member
 
Join Date: Apr 2009
Location: Pennsylvania
Posts: 597
Default

I've had Brother machines since 2001, needed to contact customer service maybe 4 times, each time had excellent response!
one response was especially heartwarming, a built in design , I think on the Dream machine , has a Japanese woman sitting on a blanket outside, it included an apparent poem written in Japanese characters. I love that design, put it on a jacket but wanted to know what it said. I emailed customer service, about a week later they got back to me, explained they had to research it because it was written in ancient Japanese characters that they didn't understand but they did find the translation, can't remember it all but I do have it written down in my manual if anyone needs it. Basically it says it is a beautiful day.
Maire is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
tcarota
Main
1
02-07-2010 12:37 PM
chamby
Main
42
12-28-2009 02:39 AM
wendiq
Main
9
12-19-2009 03:42 PM
LucyInTheSky
Main
75
12-14-2009 12:42 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


FREE Quilting Newsletter


SEO by vBSEO ©2011, Crawlability, Inc.