Thanks! Trust me I was livid when I was dealing with the dealer. But like I mentioned, I spent a lot of money on this machine - and I wasn't going to back down!
And I do think it's important to promote the good as well - I had one bad dealer, but Brother themselves, were phenomenal. And if other people are having problems with their machine, contact the manufacturer ... I think we might be more surprised to see how much they want to help!