When I'm confronted by an error message that I can't figure out (and they're incredibly rare), I usually remove the bobbin and thread and needle and shut if off. Have a cup of coffee. Page through the manual or online for the issue. Then go through and replace the needle (a brand new one), re-thread and put the bobbin back in. 99% of my errors are due to me doing something silly. My one question is this: did the dealer unbox the machine and sew some scrap material for you? Was everything OK then? If this is an error right out of the box, I would call the dealer right away.