Purchased my Pfaff from a dealer. It was a trade in and only used for two weeks. No problems with the machine in any way. My only concern was the "hour of personal instruction" included in the purchase was done by an individual who did not know the machine. She had to follow the instructions in the owner's manual. That was not a machine problem but an issue with the shop who sold it. That hour of instruction was important to me, but so be it. I can read the manual and figure out most of what I need to know. YouTube is my Pfaff friend.