Yes, try a new design.
Try a new usb. Make sure your machine can "read" the size of the usb. Put the design on the usb and not in a folder of designs on the usb. Some machines don't "read" folders.
You may need to "reformat" the usb. This erases the usb so you can start over.
What is the stitch count of the design? What is the limit on the machine stitch count?
Does your machine show the steps of the design? If the design originally has 15 steps, check the design on the screen. There should be 15 steps showing on the screen.