It's not Joann's, it's the incompetent help that they have. Our local Joann's is a wonderful store with a helpful staff. The only problem I ever had in there was with one lady that was new and so uptight that it made me wonder how she ever went potty. She was going to cut off the last three inches of a RED TAG CLEARANCE item that I was buying all of because it wasn't even. I asked her not to do it and she said that she had to because she couldn't charge me for it and she couldn't give it to me! I said "Well, pick of one of those because I want ALL of that fabric and if you cut any off I'm not going to buy it." I got the whole piece. LOL Other than that I've never had any problem and love going there. I would go online to their headquarters and lodge a complaint about the staff at your store. It works at Walmart.