Phyl, I agree with you. I actually feel sorry for the people that work there because I think the management leaves alot to be desired. I don't think they are that supportive of their staff. With that said, I do agree with everyone else. I alway give Joanne's the benefit of the doubt and go back to them but then again my order gets screwed up somehow.
I think it would be a great idea to link this to their corporate office.