I live in Florida and I too avoid Joannes. They are rude. Asking for for help is like asking god to com to tea. Ask them about how much fabic I would need and their answer is I am her to cut fabric and thats it. thanks a lot. They never cut the right amount. I go to the quilt store or since my wal mart still cares fabric go there. Once they would accept mycoupon since I cut it out of the book. I emailed the company and never got a reply. The one in Ohio bends backwards to help you save money or find something. I am with you gals on this one.