I too have had the same problems with my JoAnne's store.I do not feel you should have to pay more just to get common courtesy or some knowledge regarding the products you are buying at any store.I do not think that all of us that have remarked negatively about JoAnne's means we are cheap or are expecting too much from them.It is a matter of who they hire and I use this term loosely "train" and that's the name of that tune.