I have shopped JoAnn's in more than one town and more than one state with no problems. Our new superstore is bright, clean, well stocked. And the majority of employees came from the old store. The secret to coupons-besides making sure they are not expired-is quite simple. When you have one you want to use , make sure you decide which item you want to use it on and hold that item & coupon to the last. Then tell the cashier you want to use the coupon on that particular item. As far as an inch or two or even 1/4 yard more than you want, the clerk usually will ask if you want it all. Go ahead and get it, that inch or two won't break you and many times you will be glad you have it once you start sewing. If you don't use it, put in your scrap file. Use it for quilting, give it (once you have a good stash) to an elementary school for crafts, find a quilt guild that wants it. JoAnn's coupons are quite clear on their coupon offers so read them first. But on occasion, you may get a new cashier or clerk that may need questioning about what they are doing so clarify things if you have a question before leaving the store. And remember there is always a manager available to ask for assistance. stiona