I'm putting off the photo download struggle - but one fine day I'll bite that bullet, too! Buying a new sewing machine is easier! My Juki is now behaving beautifully, after the initial glitch; must have been something I did wrong, I think. Anyway, so far so good, and the dealership here in Hong Kong have been very solid, are there when I need them, and if it happens again have said there is no question that they'll replace it. So far so good.