I know it is hard when you can't get hold of a person. My home phone went down yesterday and it took over 3 hours to reach a real person via computer or cell phone. I kept getting into those phone tree things and robot "helpers". I ordered an embroidery case for my machine in JUNE and still haven't gotten it although they charged my credit card. They told me it is because of lack of shipping, port, and truck drivers. Not much help just wanting to let you know you are not alone in the frustration. I am glad I have a number of UFO's and the supplies for more UFO's to keep me busy while awaiting for ordered things. We never know what companies employees have been hit with Covid or they just haven't gotten their orders in.