Old 11-22-2021, 11:16 AM
Senior Member
Join Date: Jul 2019
Posts: 934

Why could not brother support help? Did they say this is something that may require a trip to the tech to fix? I know sometimes they need to adjust some things to make the embroidery go smoothly. Can you turn off the auto trim? On my first machine there was no auto trim so I either had to trim the tail with every new color or trim all the jump stitches as I went or at the end of the stitch out.
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