My Bailey is the Bailey17 and I got it about 4 years ago, I bought it from the website and went online for it. However my husband died and I had a lot going on and now I am trying to use it. I ran it a couple of times a year or so ago, but haven't quilted with it. I watched all the videos they had and they don't have any current info and maybe they aren't in business any longer. I did see a video on bobbin problems and I am going to try some of the suggestions they gave and maybe that will do it. It is just so frustrating !