Originally Posted by JanetM
Originally Posted by pittsburgpam
Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."
Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
I think I would write back that regardless of their intentions, you were misled and would like to know what they are going to do to make things right.
I agree, they need to make this right.