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Thread: Disappointed with a jelly roll order

  1. #1
    Super Member pittsburgpam's Avatar
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    I received two jelly rolls of Fusions that I ordered today, one of lights and one of darks, and to my disappointment both of them contain duplicates of almost all of the fabrics!!! This cuts my range of colors in half!

    The web site says, "28 new colors in Robert Kaufman's Fusions 5573 have been introduced in August 2009, bringing the total to 139 colors. We carry every color! You will get each fabric with a little sticker to identify the color."

    Would you interpret that to mean that each strip in the JR would be a different color? I certainly did.

    I've written to them about the deceptive description and that if all the fabrics are duplicates then it should say that there are 20 different fabrics, not 40!!

  2. #2
    Google Goddess craftybear's Avatar
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    That is sad, I hope you hear back from them. They should specify exactly what you are getting. Good luck and let us know what happens with your complaint

  3. #3
    Moderator littlehud's Avatar
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    To me it sounded like 40 different fabrics. I hope they can help.

  4. #4
    Super Member Marcia's Avatar
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    Pam---I am sorry--I know you are anxious to get started on that quilt too!

    Yes, if there are duplicates they should say something like "contains 2 each of 20 different fabrics." That way you know what you are getting.

  5. #5
    Power Poster amma's Avatar
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    I would have thought that I was getting all different colors too...if they are including duplicates they should stated that upfront!!!

  6. #6
    Super Member pittsburgpam's Avatar
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    I just layed them all out and I have 46 different colors out of 80 strips. The most different ones I can get out of any of the colors is 6.

  7. #7
    Senior Member EllaBud's Avatar
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    I don't know what website you used to buy them, but I would complain to them plus, I'd also write to Kaufman. I'm sure that they don't want unhappy customers.

  8. #8
    Senior Member krabadan's Avatar
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    I've purchased two 57 strip jelly rolls in Fusions and every strip is a different color.

  9. #9
    Super Member pittsburgpam's Avatar
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    These are the colors I got.
    Attached Images Attached Images







  10. #10
    Super Member pittsburgpam's Avatar
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    Quote Originally Posted by krabadan
    I've purchased two 57 strip jelly rolls in Fusions and every strip is a different color.
    Where did you get them? I searched all over before finding the ones that I got.

  11. #11
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    I would certainly interpret that as saying each piece is a different color. Please let us know what they respond with.

  12. #12
    Super Member pittsburgpam's Avatar
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    Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."

    Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!

  13. #13
    Super Member JanetM's Avatar
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    Quote Originally Posted by pittsburgpam
    Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."

    Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
    I think I would write back that regardless of their intentions, you were misled and would like to know what they are going to do to make things right.

  14. #14
    Super Member Oklahoma Suzie's Avatar
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    Quote Originally Posted by pittsburgpam
    These are the colors I got.
    pretty fabric

  15. #15
    Super Member Oklahoma Suzie's Avatar
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    Quote Originally Posted by JanetM
    Quote Originally Posted by pittsburgpam
    Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."

    Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
    I think I would write back that regardless of their intentions, you were misled and would like to know what they are going to do to make things right.
    I agree, they need to make this right.

  16. #16
    Super Member jeaninmaine's Avatar
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    Quote Originally Posted by krabadan
    I've purchased two 57 strip jelly rolls in Fusions and every strip is a different color.
    Could you please tell us the url for where to get these.

  17. #17
    Super Member crafty_linda_b's Avatar
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    Pam I would tell them to send you a 'prepaid' return address label so you can return them. It was their error not yours and you shouldn't have to pay to return something to them.
    Hope you get your full refund including shipping. Linda

  18. #18
    Senior Member lyndaloo's Avatar
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    If you bought them where I think you did, they say at least 20 different colors in every order. I wonder if they will let you return them?

  19. #19
    Super Member HummerGardenCrafts's Avatar
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    I'm drooling over those colors. Very pretty.

  20. #20
    Super Member mcdaniel023's Avatar
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    Too bad you didn't get what you wanted/needed because what you got are really beautiful. I hope they make it right.

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