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Disappointed with a jelly roll order

Disappointed with a jelly roll order

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Old 03-26-2010, 07:23 PM
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I would certainly interpret that as saying each piece is a different color. Please let us know what they respond with.
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Old 03-29-2010, 09:07 AM
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Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."

Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
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Old 03-29-2010, 10:13 AM
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Originally Posted by pittsburgpam
Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."

Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
I think I would write back that regardless of their intentions, you were misled and would like to know what they are going to do to make things right.
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Old 03-29-2010, 10:27 AM
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Originally Posted by pittsburgpam
These are the colors I got.
pretty fabric
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Old 03-29-2010, 10:28 AM
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Originally Posted by JanetM
Originally Posted by pittsburgpam
Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."

Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
I think I would write back that regardless of their intentions, you were misled and would like to know what they are going to do to make things right.
I agree, they need to make this right.
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Old 04-05-2011, 07:49 AM
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Originally Posted by krabadan
I've purchased two 57 strip jelly rolls in Fusions and every strip is a different color.
Could you please tell us the url for where to get these.
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Old 04-05-2011, 07:56 AM
  #17  
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Pam I would tell them to send you a 'prepaid' return address label so you can return them. It was their error not yours and you shouldn't have to pay to return something to them.
Hope you get your full refund including shipping. Linda
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Old 04-05-2011, 04:26 PM
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If you bought them where I think you did, they say at least 20 different colors in every order. I wonder if they will let you return them?
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Old 04-05-2011, 04:33 PM
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I'm drooling over those colors. Very pretty.
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Old 04-05-2011, 04:39 PM
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Too bad you didn't get what you wanted/needed because what you got are really beautiful. I hope they make it right.
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