I have never ordered from Hancocks of Paducah, but did go online and request a catalog. A couple of months went by and still had not received a catalog. I sent an e-mail and got a response apologizing and finally received a catalog. I was glad they responded, but thought that odd that it took so long to get one. Now I read all the reviews and it makes sense. Probably will not order from them. It is a shame because they really have a lot of wonderful fabrics.