I used my nieces phone last weekend and I didn't like those tiny little buttons on her's either. If you try and use a stylus on her's, it would tear up the rubbery coating I think.
I found that my cell phones needed various charging times for the first charge. My last one was fully charged :roll: I wonder if they said 5 hours just in case it was completely discharged?
I haven't heard a lot of good feedback regarding customer service with prepaid phones. From what I have seen and heard it is limited, and some even get charged minutes to talk to a customer service representative. Have you tried going to their website to get your questions answered?