Originally Posted by yorkiemom
If you can manage to download www.malwarebytes.com that might help. I had the same problem a few months ago. I managed (in between all the pop-ups) to run it, and it cleared up 57 problems. Good luck!
I already had it downloaded. I can't do anything on it. I reboot and it comes on I unlock it and the virus takes over the whole screen. It has everything locked up. I have no access to anything. My daughter is going to have their friend try to get it off of hers(the virus sent itself to my email list) fortunately I deleted all my email contacts and have only added about 3 back in but my DD was one of them. I did have all the people who requested templates(200+) over the last year in there and when a virus hacked in and sent messages to everyone I deleted all my contacts so that wouldn't happen again. I am so glad I did that!!! I saw someone on here say that is what they did! So thanks for the suggestion!!