OMG! That is awful!
Yes, I am having a beef with Joanns right now as well.
I ordered a bunch of stuff on April 18th. Well, they were out of one item, e-mailed me to let me know. Told them cancel that and send the rest. After many e-mails and phone calls, they FINALLY shipped TODAY!!
P'd me off! It's not like I could really cancel the entire order because what I ordered I REALLY want/need and the price was right. Can't get it at a price like that anywhere else. I tried.
So, they send me back an e-mail and say they are taking 15% off my total order. Ok, that's nice and then give me a coupon for another 15% off my next order. I read the coupon and it EXPIRED Mar 30. UGH!
So, I don't think I'm going to order from Joanns for a while.