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Thread: My beef w/ JoAnns...

  1. #1
    Super Member quiltwoman's Avatar
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    I ordered some fabric, in solid black, to begin a quilt--a whopping 10 yards worth. I washed it, hung it to dry and began to cut it apart for various blocks. I struggled and struggeld to get my points to match. I have NEVER had this much trouble. At first, I blamed it on my thread, then my machine, then....I began to wonder...could it be the fabric??

    So, I experimented and made all the other colors first, then this god-awful black fabric was added. As I ironed my seam, the fabric, shrunk before my eyes---almost 1/4 of an inch different.
    Buyer Beware! They do sell some junk.
    Julie

  2. #2
    Moderator tlrnhi's Avatar
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    OMG! That is awful!
    Yes, I am having a beef with Joanns right now as well.
    I ordered a bunch of stuff on April 18th. Well, they were out of one item, e-mailed me to let me know. Told them cancel that and send the rest. After many e-mails and phone calls, they FINALLY shipped TODAY!!
    P'd me off! It's not like I could really cancel the entire order because what I ordered I REALLY want/need and the price was right. Can't get it at a price like that anywhere else. I tried.
    So, they send me back an e-mail and say they are taking 15% off my total order. Ok, that's nice and then give me a coupon for another 15% off my next order. I read the coupon and it EXPIRED Mar 30. UGH!

    So, I don't think I'm going to order from Joanns for a while.

  3. #3
    live2teach's Avatar
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    I read the topic and thought OH, NO! I'm sorry you guys have had trouble with JoAnns. I haven't ordered online from them. I hope you have better luck in the future.

  4. #4
    Moderator tlrnhi's Avatar
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    I have never had a problem with them before. Just this time.
    I know it takes a while for things to get to me, but come on. I ordered it April 18 and it doesn't ship til amost a month later? Then to give me a coupon that's expired? UGH!

  5. #5
    Super Member sewmuch's Avatar
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    Well I would definitely complain about the blk fabric and get my money back or new fabric. Maybe the coupon was an oversight, I'd let them know about it. Of course I don't mind letting people know if they have wronged me.
    I really think we all should. OK, OK OFF MY SOAPBOX.!!!!!

  6. #6
    live2teach's Avatar
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    Wow, I must be blind, I read your post but didn't even see about the expired coupon. That is a little ridiculous. I'd definitely let them know. You guys took the time to order from their site and customer service should come first and top quality...I'd definitely call them and let them have it.

  7. #7
    Moderator tlrnhi's Avatar
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    Quote Originally Posted by live2teach
    Wow, I must be blind, I read your post but didn't even see about the expired coupon. That is a little ridiculous. I'd definitely let them know. You guys took the time to order from their site and customer service should come first and top quality...I'd definitely call them and let them have it.
    I e-mailed them about the coupon. They said it will still work.
    We shall see! Won't be for another 4 months before I order again.

  8. #8
    Moderator tlrnhi's Avatar
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    WOW!! I AM IMPRESSED!
    Joanns shipped my package on the 8th and I got it today!
    6 days! I CANNOT BELIEVE IT!!!!!!

  9. #9
    community benefactor Knot Sew's Avatar
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    At my Joanns right where the quilting fabrics are, there are solid colors. Are they cotton you ask cause they are on sale.......they are not quite 100%......only one that is the real thing is the kona. Yes when you put an iron to them they shrink. They wash and dry well just don't iron them. :? :roll: :oops: :x

  10. #10
    Super Member quiltwoman's Avatar
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    I am going to try and return the remainder of the fabric. I'm still waiting on their response.

    I ordered the quilters shades from Hancock Fabrics. I have used it before and it was on clearance for $3/yard. I only have 6 blocks to reconstruct--I'm afraid if I don't, I'll run out of my other fabrics.

    Keeping my fingers crossed,
    Julie

  11. #11
    Super Member jbsstrawberry's Avatar
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    Hey Terri, I just had to tell you, this morning I read this thread to JB while we were having our morning coffee. He did the uh huh..oook...shrank that much dang..stuff. He was actually upset that quiltwoman was ripped off on the quality of this black fabric. Then we came to the post about your coupon, I thought the man was gonna fall off the couch!! LOL He seems to find great humor in the fact that you got an expired coupon! Men...whatchya gonna do with em. LOL

    quiltwoman, I sure hope you do get a refund, or exchange at least. I really think manufacturers should be made to list issues with their fabrics, like shrinks when ironed!! How frustrating for you! When you go to make your return, you may want to let the ladies at JoAnn's know that you have a couple of thousand fellow quilter's following this issue :twisted: .

    Loretta, nothing worse than mismatched black. Amazing how its sooo noticable too, isn't it?

  12. #12

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    my beef with most fabric stores is how they cut fabric. When I worked at the fabric counter at a local store I would measure how much they wanted and then give them an extra inch or two, depending how crooked the previous cut was. They bough 1 yard, they deserve to get a full yard.

    But Joann's and other don't seem to believe this. I know sometimes it isn't their fault because of the way the fabric is rolled onto the bolt but I just bought a yard of fabric and by the time I was done straightening the edges I was down to 3/4 of a yard. I was so mad!

    Then one time I was at the counter waiting to get some fabric cut and they were training a new employee. I don't think they saw me because the lady was like "never go over what they ask. It is better to short the customer a little then to give them extra. Do you realize how much money we lose when you give extra fabric away.... even if it is an inch!" I know not all stores train their employees that way but geesh!

  13. #13
    Moderator tlrnhi's Avatar
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    Men, what can ya do with em, right? lol

    One reason why I don't use black, plus, I really haven't been able to find any.

  14. #14

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    The major fabric stores absolutely train there employees to not go even a fraction of an inch more! The only shops that don't do this are the quilt shops. I rarely shop at JoAnn's anymore because of their policies, rude staff, and very poor fabric quality! The extra cost at the quilt shops is more than made up for in the quality of the fabric, the vibrance of the dyes, and colorfastness. The only quilt I would make from JoAnn's fabric would be one that I'd use for a picnic and even then I'd think more than twice about it.

  15. #15
    Power Poster sandpat's Avatar
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    Ladies, I'm so sorry you are having problems with Joanne's. We don't have 1 anywhere near me and I haven't ordered on line from them..Sounding like I probably haven't missed anything. If they don't make good on the coupon and fabric refund/or whatever for you time & trouble, let them know you will be letting EVERYONE know about it.

    I had a dry cleaner ruin a brand new suit of mine once and they were thinking they could just get away with an "oh, we are so sorry". I told them it was ok, I worked for a printing company and I would just have some flyers printed up describing what had happened and distribute them to EVERY house within a 3 mile radius. Magically...I got fully reimbursed for my suit :roll: Funny how that works.

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