Anyone else have this problem with Hancock's ?
03-14-2011, 06:57 AM
#1
Super Member
Thread Starter
Join Date: Nov 2006
Location: Bar Harbor, ME.
Posts: 2,911
I've only ordered from them twice but had the same problem each time. I place the order for the fabric I need for a specific pattern then I receive 1/2 the order with the other's backordered.
The first time this happened I thought it was just a one time thing. I just ordered again and same problem. The first order I waited weeks to begin the pattern only to receive an email from them that it was now out of stock. I expect that to happen again so I'm stuck with fabric I most likely won't use in anything else.
The first time this happened I thought it was just a one time thing. I just ordered again and same problem. The first order I waited weeks to begin the pattern only to receive an email from them that it was now out of stock. I expect that to happen again so I'm stuck with fabric I most likely won't use in anything else.
03-14-2011, 07:36 AM
#3
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Join Date: Aug 2010
Location: Piedmont Virginia in the Foothills of the Blue Ridge Mtns.
Posts: 8,562
Accompany your orders with a note that you want all or none of the order. IF they ship partially, email customer service that you want to return the incorrect order at their expense. Depending on the amount, chances are good they will just refund your money and you'll keep the fabric.
Jan in VA
Jan in VA
03-14-2011, 08:26 AM
#4
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Join Date: Jun 2008
Location: Utah
Posts: 8,845
I had that happen at HOP. I ordered a couple of yards of a border print. After a long wait and no communication from them I received 1/2 yard and a note saying that's all they had. What can you do with 1/2 yard of border print? Other places I've ordered from communicate either by email or by phone if there's a question about the order. "We only have 2 rather than 2-1/2 yards. Do you want that?" or "Do you want to wait for your backorder to have everything shipped at once?
03-14-2011, 09:07 AM
#5
Super Member
Thread Starter
Join Date: Nov 2006
Location: Bar Harbor, ME.
Posts: 2,911
HOP is the place and it sounds as if at least one other has had this problem as well. It's frustrating to wait for the order and then not have it all arrive at the same time, if the rest arrives at all.
Next time I will take Jan in VA's advice, all or nothing. A great way to build stash but not good business practice.
Next time I will take Jan in VA's advice, all or nothing. A great way to build stash but not good business practice.
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