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Thread: How does your Quilt Store work?

  1. #26
    Senior Member
    Join Date
    Nov 2006
    Location
    Indiana
    Posts
    448
    I had purchased some orange fabric that no matter what I did, it wouldn't stop bleeding. I had planned to use it in a baby quilt which would probably receive numerous washing. I returned to the LQS I bought it from, and explained my problem. She took back the fabric, refunded my money, and was very nice and understanding about the whole thing. Needless to say, I spent the refund plus some, before I left. Great customer service!

  2. #27
    Super Member mom-6's Avatar
    Join Date
    Feb 2010
    Location
    Texas
    Posts
    6,497
    I don't understand not being willing to accept a return of something that is still in sellable condition or that is a manufacturer defect.
    I do understand not being willing to both refund the purchase price and replace the item (as a customer of a friend's business insisted on and bad mouthed all over Facebook when an instant response to a Facebook post wasn't made - like a business owner is spending all day on Facebook)

  3. #28
    Senior Member Clmay's Avatar
    Join Date
    Oct 2012
    Location
    Moira, NY
    Posts
    510
    Blog Entries
    1
    I am from Buffalo, NY. I do a lot of shopping up in the Adirondack area. These small mom and pop shops are wonderful. I love doing business with them. They are courteous, helpful and customer oriented. I cannot tell you how great they are. I have never had a problem with any of them. I wish you all the luck in finding LQS like the ones I have found.
    Never put off what you can do today, because tomorrow may never come.

  4. #29
    Super Member sewingsuz's Avatar
    Join Date
    Nov 2010
    Location
    Arizona
    Posts
    6,673
    What I was returning was not out of the package at all. They could put it right back on the wall.
    Suzanne
    Asking a seamstress to mend is like asking Picasso to paint your garage.

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